Kindly review the information provided to ensure that it is detailed and accurate. Attach evidence of your claims such as screenshots of chat records, email records, and other communications between you and your supplier or seller to help us deal with the matter swiftly. Note that the evidence you provide will be shared with your supplier or seller as well. All complaints will be thoroughly investigated and resolved by our buyer protection and trade assurance team. For privacy reasons, the results of our investigation cannot be disclosed but we will take any disciplinary action we find appropriate.